Shipping policy
Where Do We Deliver?
We deliver exclusively within Chennai city limits to ensure the freshest quality of our ice creams. Please provide your full address, including the Pin Code and a valid phone number, at the time of placing your order to make the delivery process smooth and hassle-free.
Shipping in Chennai
We offer delivery services to select localities within Chennai. Delivery charges may apply for orders below ₹500, while orders above ₹500 qualify for free delivery. Ensure complete address details for seamless service.
Transit Time
Our delivery process ensures that your ice cream reaches you within 48 hours, depending on the distance from our store and the delivery schedule. Timely deliveries are a priority, but external factors like traffic or weather conditions may occasionally cause delays.
Delivery Conditions
- Ice creams are delivered in a frozen state to maintain quality. Please ensure someone is available to receive the order at the time of delivery.
- In the rare event of unforeseen circumstances, delivery timelines may vary, and our team will keep you updated.
Returns & Refunds
Due to the perishable nature of our products, we do not accept returns. However, if there are any issues with your order, such as incorrect items or quality concerns, please contact us immediately, and we will resolve the issue promptly.
Special Notes
For bulk orders or custom delivery requests, feel free to reach out to us in advance. We are here to make your experience as smooth as possible!